Sonesta Launches SOS Service for Stranded Holiday Travelers (2023)

Carol McPherson is an Editor for SmarterTravel Media. Follow her on Instagram @cj_mcpherson.

A member of SmarterTravel since 2019, Carol is an eco-friendly travel enthusiast with a passion for exploring historical sites and trying new things (especially new foods!) She’s lived in Boston and Rome, and hopes to call more cities home in the future.

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From expensive flights to figuring out how to transport gifts, the stress of holiday travel is unmatched. After a week of crashing on a relative’s couch for the family get-together, the last thing anyone wants is for their flight home to be delayed—or, worse, canceled—due to winter weather.

Sonesta International Hotels Corporation aims to ease the minds of holiday travelers this season with their Travel SOS (Sonesta Overnight Stay) service.

“With easy access by phone or online to the latest information on Sonesta’s more than 1,200 properties, this service gives travelers peace of mind so they can rest and enjoy this holiday season to the fullest,” says Chris Trick, Chief Marketing Officer at Sonesta.

Festive travelers who find themselves stranded at the airport can send an SOS one of two ways:

By dialing 1-844-STAY-SOS to be connected with an agent that will book you into the nearest available Sonesta property.
By accessing the service online (here or here) using promo code STAYSOS to be connected with the best rates across all 17 brands in the Sonesta portfolio.

Woman sitting on a hotel bed facing away from the camera with two rolling suitcases in the foreground — Sonesta

While this program doesn’t guarantee you a spot for the night, it does lift the burden of stress off of travelers who would otherwise find themselves scouring the internet for the a nearby vacancy or paying a hefty price for the last open suite at the airport hotel.

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