As with so many other travel buys, like the best hotel booking sites and the best airfare booking sites, to find the very best car rental deals you’ll need to cast a wide net. Still, some places tend to do better than others, at least some of the time.

The Best Car Rental Booking Sites in the U.S. and Europe

Here’s a quick roundup of the candidates for best car rental booking sites, based on detailed car searches in both the U.S. and Europe. (Find more details below on the perks and downfalls of each.)

• AutoRentals.com
• Hotwire
• Rentalcars.com
• Priceline
• Expedia
• Low-cost car rental booking sites Alamo, Payless, and Thrifty
• Sixt Car Rentals
• AARP’s discount with Avis, Budget, and Payless
• Auto Europe
• Rentcars.com
• Kayak
• CarRentals.com
• Autoslash

I tested base rental car rates by searching only for economy or compact cars, for a rental period of one week, and only for picking up and returning the car at the primary airports for a number of city destinations in both the U.S. and Europe. All quoted rates (except for opaque rates that hide car specifics until after you purchase their lower-priced deal) are fully cancellable, although some require an advance payment with the option of a refund given upon cancellation. Some vendors offer lower non-refundable rates. All rates include air-conditioning and all U.S. rates include automatic transmission; European rates are for manual since automatic comes at a premium there.

For the most part, the search-and-buy sequence is roughly the same for all car rental booking sites. No one rose out of the mix as especially easy or dropped as especially difficult. Therefore, my comparisons are based almost entirely on my ability to locate the best deals.

AutoRentals.com

Overall, AutoRentals.com is an excellent place to start a search. It’s a metasearch system that displays a matrix of prices for up to 25 model options available through more than two dozen different sources, including a mix of other metasearch car rental booking sites, online travel agencies, and rental company home pages.

Price displays include both the posted daily rate and the all-up cost of the requested rental. The display also indicates which rental locations, if any, are off-airport—which is important. This matrix feature is especially helpful in comparing options quickly.

Pros: Coverage of major cities is worldwide. Once you select an option to check, AutoRentals links you through to the vendor’s web pages to make your booking, and it includes many rental companies and search systems you’ve probably never heard about, let alone would find on your own.

Cons: Some of the “best deals” reported are not actually the true total price; they exclude some taxes and fees. And some are not fully cancellable—they’re either nonrefundable or entail a cancellation fee. This information is not disclosed until well into the booking process, and even then you have to dig for it.

Hotwire

Car rentals on Hotwire offered some of the lowest rates by way of “opaque” rates in most of my U.S. tests. Opaque means that you don’t find out about the rental company until after you pay the nonrefundable price. Given the sameness of cars, however, you risk very little disappointment with an opaque rate. The option to filter by “free cancellation” also gives peace of mind when booking. 

Pros: Hotwire’s leadership in low rates is confirmed by the AutoRentals matrix, where it shows up as the best buy on a regular basis.

Cons: I did not find as many opaque rates for Europe on Hotwire.

Rentalcars.com

Rentalcars.com consistently yielded good prices for my searches, though it didn’t always win every test. The site covers rentals in 163 countries worldwide, with more than 55,000 pick-up spots to choose from. Offering an “I’m flexible” option in the travel dates field gives customers who don’t yet know when they’d like to travel the ability to peruse rental deals within a wider date range, although this functionality may be less important to a car rental search than a search for flights or hotels. 

Pros: As with AutoRentals.com, Rentalcars.com is a metasearch system that makes it easy to compare offers. In some cases it offers opaque rates for lower prices if you don’t mind not knowing the exact car type.

Cons: Because some of the booking sites Rentalcars.com works with may be unfamiliar to you, the site shows user ratings for each so you can decide whether you’re comfortable booking. Unfortunately, some of them don’t have particularly high ratings (in one search, many of the results on page one were from providers rated just 5.9 out of 10).

Priceline

Like Hotwire, Priceline car rentals list opaque rates as the lowest options in many U.S. cities. Although Hotwire posted lower ones more often, Priceline was a winner in some cases. So if you’re looking for the lowest, you have to try both. The search results page has a summary of the best deals across the top for easy browsing. Customers can sort the page by recommended, lowest total price, or car type and refine results with a robust selection of filters from fuel type to cancellation policy.

Pros: The chance of it having the true lowest price. If you already use this site for hotels or airfare, it’s also easy to add on a car (as with the other big search engine booking sites).

Cons: I didn’t find any opaque rates for Europe in my Priceline searches.

Expedia

Expedia consistently offered or matched the lowest or near-lowest rates as frequently as Priceline and Rentalcars.com did. Plus the option to bundle with your airfare or hotel is easy and could save you money (as with other price comparison engines), if you already use Expedia for those, as many do. Like Priceline, Expedia’s search filters are extensive. Toggle on the “great deal” feature to see the lowest priced car currently on offer in each category.

Pros: In almost all cases, rates were the same as through the rental company’s own system. And if you already use this site for hotels or airfare, it’s easy to add on a car.

Cons: Expedia doesn’t seem to offer opaque rates, which is only truly a con if you’re looking for them.

Low-Cost Car Rental Booking Sites

In general, prices directly from low-end renters such as Alamo, Payless, and Thrifty were always less expensive than the top-name rental companies, usually with a difference of $100 or more per week. If you’re just looking for the cheapest car rental website, these are the sites for you.

Pros: The obvious benefit is you’re paying a lot less. But…

Cons: The trade-off is that the low-end outfits and third-party agencies generally don’t include the bells and whistles that top-end company loyalty programs provide. I also sometimes found lower rates on metasearch sites such as AutoRentals.com or Rentalcars.com than I did when booking directly through the low-cost car rental booking sites.

Alamo

Alamo has over 1,000 locations in 92 countries. Although owned by Enterprise, there’s not much resemblance between their initial search pages. If searching by city, Alamo will direct customers to an interactive map that allows them to see all nearby Alamo locations. If customers search for a specific Alamo location, the site brings them directly to the vehicle selection page. My search surfaced a “fits your search” option for an economy vehicle, but also a “recommended for you” option for a midsize SUV that didn’t completely match my search criteria.

Alamo offers a Pay Now and a Pay Later option. Pay Now is typically the cheaper option (about $15 cheaper in a search for Boston economy car rentals) but it comes with a stricter cancellation policy. If you cancel more than 24 hours in advance, you incur a $50 fee—any cancellation with less than 24 hours’ notice will cost you $100. Coupons are also only valid on Pay Later rentals.

Pros: Having the most locations in the most countries of the budget booking set means you’ll be able to find deals at more destinations.

Cons: The free cancellation and coupon policy incentivizes customers to pay the more expensive Pay Now rates.

Payless

Owned by Avis Budget Group, Payless rental cars has 120 locations in 35 countries including the United States. Although laid out similarly to other booking sites, it offers bare-bones filtering options. There’s no option on the initial search page to filter by what type of car you want, and no further filtering options on the search results page.

Payless also offers Pay Now and Pay Later rates, showing higher savings than Alamo—a difference of $38 dollars on an economy car rental. However, the cancellation policy for Pay Now is once again stricter, with customers forfeiting the entire prepaid amount if they cancel their reservation within 48 hours of intended pickup.

Pro: Payless Perks Club members get discounted car rental rates and access to exclusive promotions.

Cons: Lack of filter options makes it difficult to refine search results.

Thrifty

Operating over 1,000 locations in 77 countries, Thrifty is another top budget car rental option. Similarly to Payless, Thrifty offers a member discount if you sign up for an account. Their Blue Chip rewards program comes with perks in addition to discounts, including an additional authorized driver and quicker reservations. 

The search results page shows the daily rate and estimated trip total, where Payless and Alamo only show trip totals. Like some of the major rental dealerships listed above, Thrifty offers opaque rates. Their “Managers Special” rate offers a rental of a “wildcard or similar” at a promised discount price. Opaque rates on electric vehicles are specially flagged.

Pro: Opaque rates can save you even more on top of Thrifty’s already budget prices.

Cons: The opaque rates surfaced in my search were not that much cheaper than the regular deals, and only came up during domestic car rental searches.

Sixt Rent a Car

For European cities, the Sixt booking site is proof that higher-end companies occasionally offer specials better than any other source. At the time of my search, the German company was running a “special” found to be the cheapest option in some cases, but didn’t specify the rental company. Sixt also offers car rental deals in the US, with locations at dozens of major airports across the country.

Pros: Another strong chance of finding the lowest price.

Cons: The grid layout and dropdown details panels on the search results page is not as easy to navigate as the results pages on other sites on the list.

AARP Partners

If you qualify for them, AARP’s car rental partnership with the Avis Group (Avis, Budget, and Payless) promises discounts up to 35 percent as well as a 3% credit toward your next car rental, and in some cases I did find prices lower than those I’d seen anywhere else. The age requirement to join and access these benefits is lower than one may think—anyone over 18 years old can become an AARP member and take advantage of the savings. 

Pros: AARP rates could end up saving you money over all your other options.

Cons: Even with a “discount,” you might not be getting the lowest rate, so you still have to shop around.

Auto Europe

In Europe, Auto Europe generally matched all other sources, including self-described “discounters,” for offering the lowest rates. Think of it as the AutoRentals.com or Rentalcars.com of Europe. Their grid-style search results page makes it easy to compare prices from different rental companies at a glance, highlighting the cheapest deals in each category. However, there’s no option to scroll through all the search results together in one page. 

Pros: I’ve used Auto Europe in the past, and found its customer support to be outstanding. It can also help with difficult rentals, such as finding a rental agency in Ireland that accepts drivers over age 70. It’s a good place to start any European rental search.

Cons: As you’d expect from its name, Auto Europe is best for bookings in Europe. This car rental booking site does offer rentals in the U.S. and elsewhere, but usually won’t get you the best price for them.

Rentcars.com

Rentcars.com is another metasearch system that raises similar results to those search engines that were included in my original tests. Like the others, it manages to dig out some good deals. Like Hotwire, a summary of the best deals in each category is easily accessible at the top of the results page. Customers can also open the interactive map to see all Rentcars.com locations in a given area, making it easy to confirm you’re picking up and returning your rental at the most convenient location. 

Pros: It scans more than 300 rental car companies and confines the search display to the most useful prices.

Cons: As with many other sites, the best prices it finds are sometimes pay-in-advance, including full or partial non-refundability, meaning you need to know ahead of time that your plans are concrete unless you want to lose prepayments.

Kayak

Kayak is best known for airfare metasearch, but it offers a good product for car rentals as well. It searches numerous car rental agencies and booking sites and came up with some of the best prices in my tests. It includes opaque options advertising a “surprise agency” if you’re willing to take a risk.

Pros: The site has lots of handy filters, including “pay now” and “pay at counter” as well as an option to show only hybrid vehicles.

Cons: Kayak works with a wide variety of booking sites, which means you’ll sometimes be pointed to companies you’re not familiar with. Search for reviews before booking with vendors you haven’t used before.

CarRentals.com

CarRentals.com is owned by Expedia, but it didn’t show the exact same results as its parent company in the tests I ran, so it’s worth checking both. (Neither one came out consistently ahead of the other.) However, the search results page is formatted similarly to Expedia’s, with the same extensive set of filters and option to sort by lowest deals on the website. 

Pros: The site has some interesting filter options, including customer rating and the option for online check-in.

Cons: Making a booking through this site automatically signs you up for emails about “special offers,” with no way to opt out until the first email arrives.

Autoslash

Autoslash is a one-stop shopping site for discounts. When filling out your dates, you also check off any rewards programs or memberships you have, and let Autoslash do the searching for you. Within minutes, you will get an email with a link taking you to your best rate.The initial search is broken down into steps, taking customers through a flow of screens asking about their pick-up and drop-off dates, car preferences, frequent flier memberships, credit cards, and more. Unfortunately there is no way to select multiple preferences for your vehicle at the same time (for example, searching for deals on economy and compact cars), so if you want to compare deals across specific categories you will have to run separate searches.

Pros: Ability to search all rewards programs and membership discounts at once. If you’ve already booked through another site, you can enter your confirmation number, and they will let you know if there is a better deal available.

Cons: You may have to pay in advance for the best deal, and you may have to book with a lesser-known car rental company.

The Car Rental Booking Site Gotchas to Avoid

No matter where you rent, you have to check out the terms and conditions of any rental before you make your final purchase. Among them:

• Great-looking deals that are nonrefundable or entail a stiff cancellation penalty.
• Cancellable deals that require upfront payment rather than payment at the end of a rental.
• Best deals that apply to tiny “economy” or “mini” cars that are not practical for anything other than running errands around town.
• Occasional deals with a mileage cap instead of the unlimited mileage you normally expect.
• Supposedly all-up prices that exclude some local taxes and fees.

How old do I have to be to rent a car?

In the United States, you must be at least 21 years old to rent a car in most states. However, many spots in Europe allow car rentals starting at age 18. If renting in Europe, check the policies of your specific car rental service. 

Renting a Car if You Are Under 25 Years Old

Drivers under 25 years old are typically charged an extra daily surcharge and potentially subject to restrictions on what types of cars they can rent. The fees vary by car rental site and can be waived in certain scenarios—for example, AAA member under 25 years old renting with Hertz can have their young renter fee waived.

Rental Car Insurance

Purchasing a Collision Damage (or Loss Damage) Waiver from your rental car provider is the one way to guarantee you won’t be held liable for any damages incurred during your rental period, but it can be expensive. Alternatives include sourcing your own insurance from your credit card or a third-party provider, but gaps in this coverage could leave you in trouble. Read our comprehensive guide on car rental insurance to learn what type of coverage is right for your situation.

Always document existing damage when first picking up your rental car. Fill out a damage from if provided by the company and take photos and video of any notable damage. 

Book a Stay With SmarterTravel Hotels

Now that you’ve found the perfect rental car, you’ll need to find the perfect place to stay. Search SmarterTravel Hotels for great deals wherever your drive takes you.

Book Now

Consumer advocate Ed Perkins has been writing about travel for more than three decades. The founding editor of the Consumer Reports Travel Letter, he continues to inform travelers and fight consumer abuse every day at SmarterTravel. Carol McPherson contributed to this story.

Editor’s note: This story was originally published in 2019. It has been updated to reflect the most current information. Sarah Schlichter contributed to this story. Some of the links featured in this story are affiliate links, and SmarterTravel may collect a commission (at no cost to you) if you shop through them. As an Amazon Associate, we earn from qualifying purchases.

The post The 16 Best Car Rental Booking Sites for 2024 appeared first on SmarterTravel.

If you’re interested only in evading the main cabin, you won’t find any deal alert services that don’t charge a fee. A bunch of free information sources can help you hunt down your own deal, but no premium airfare service is as automatic as Airfarewatchdog.

Why Are Premium Airfare Deals Difficult to Find?

One reason for the lack of a simple premium airfare system is that, for many travelers, premium flying is inextricably bound to frequent flyer programs. The best way to get into a front cabin is often by using frequent flyer miles. And for some, the game is to apply for a bunch of credit cards that offer huge initial bonuses if you meet an exorbitantly large monthly charge threshold for the first few months. So the problem of finding outright premium airfare deals isn’t easy, but it’s not insurmountable, either.

Where to Find Premium Airfare Deals

Still, premium deals are available. Airlines offer flash sales and special promotions in premium cabins just as they do in economy. A few years ago, I found (and bought) a round-trip business class ticket to Asia for just $1,500—which was less than half the nominal first-class rate.

How to Find Premium Airfare Deals

First, set yourself up for success on your hunt for the best premium airfare deals by following these booking tips.

Set Up Fare Alerts

Ideally, you’d be able to monitor every booking site at all hours of the day, ready to pounce on the best deal as soon as it goes live. Unfortunately, few of us have the time to spend hours sifting through fares. This is where airfare deal alerts come in handy. Many top flight search sites allow you to track certain itineraries and will send you alerts when fares drop on your preferred travel dates. Expedia’s “Price Tracking” and AirfareWatchdog’s “Deal Alerts” are among the best options. Setting up multiple alerts on multiple travel dates increases your chance of scoring a great rate.

How to Set Up Flight Price Alerts: Flight search sites make it easy to set up fare alerts. Oftentimes it’s as easy as searching for the route you want and toggling a switch on the flight results page. From there, you’ll be prompted to enter your email or create an account so the site can send you the latest fares. On our sister site, Airfarewatchog, all you have to do is click “track this route” to be alerted to price drops and great deals to your destination. 

Listen to the Data

Some flight search sites use predictive analysis and historical booking data to let travelers know when the best time to book a certain route may be. Momondo’s “Our Advice” section on their flight search results page offers recommendations for when travelers should buy and predictions for future price changes. On a flight search for business and first class fares from Los Angeles to New York, Momondo let me know that I should buy now and that “prices [were] unlikely to decrease within 7 days.”

Travel on Tuesdays

While there is some debate about whether Tuesday remains the peak day to fly, it can’t hurt to take into consideration. According to NerdWallet, airfare can be roughly 24% lower for flights departing on a Tuesday. This applies across fare classes, so try snagging a business or first class airfare deal.

Book on Off Days and During Off Season

If traveling during a high air traffic season, like around Christmas or spring break, booking flights on less popular travel dates can lead to better fare deals. According to Hopper, international flights that departing on Christmas Day this past holiday season saw airfare up to 17% lower than flights departing the previous Friday. Additionally, travel during your destination’s off season will see cheaper fares across the board.

Shoot for an Upgrade

Gone are the days when free upgrades were (relatively) easy to obtain. However, for those willing to do their due diligence there’s still hope. Follow our guide on how to really get an airline upgrade to try your luck.

Expand Your Horizons

Traditionally, the most luxe fares were business and first class and the rest of the cabin was stuck in coach. But recently, the emergence of fares like premium economy have made it possible for a budget traveler to fly in comparative style. Expand your search to include these alternate classes to get the same benefits at a much lower price.

Paid Services to Find Premium Airfare Deals

If managing your own fare alerts and flight searches sounds daunting, don’t worry. There are services dedicated to doing the legwork for you.

First Class Flyer

First Class Flyer is the gold standard for finding deals on premium airfare, for both performance and membership price. The minimum Silver level costs $97 per year, and gets you a daily bulletin that covers special deals for both cash payments and use of miles. Higher levels of membership cost $197 and $297 per year and add on a bunch of additional information that’s useful, but not essential, if you’re just looking for flash sales.

MightyTravels

MightyTravels’ premium option is $69 per year and offers daily bulletins on economy class deals from your home airport. Their Premium Pro ($199/year) membership includes bulletins on economy, premium economy, and business class deals from your home airport, including unpublished and “mistake fares”, while Premium Max ($159/year) adds on additional tiered benefits, such as Travel Concierge Assistance.

Going

A membership with Going—formerly Scott’s Cheap Flights—works similarly to those listed above, however the first two membership tiers are less expensive than the either MightyTravels or First Class Flyer. A Limited Membership is free and gets you access to economy deals within the continental United States from your home airport. The Premium membership is $5.99 per month ($69 annually) and unlocks both domestic (all 50 states) and international economy deals. The Elite tier is where you’ll find premium economy, business class, and first class airfare deals, for just $16.58 per month ($199 annually). Both Premium and Elite members have access to points and miles deals, mistake fares, and custom destination alerts.

Free Blogs to Find Premium Airfare Deals

A handful of free blogs also cover the full gamut of airfare deals with a minor focus on premium cabin options. All or most of the free blogs often find the same deals—so you’re probably ok finding one you like and sticking with it. Options include AirfareSpot.com, Godsavethepoints, No Mas Coach, One Mile at a Time, The Points Guy, and View from the Wing. There’s a lot about credit cards, hotels, and other stuff in them, too, but they do dig out some good premium deals.

FlyerTalk also has an online forum on premium flying. It’s not organized for easy search, but it’s especially good for deals that originate outside of the U.S.

So unless you spring for the First Class Flyer or MightyTravels paid services, you’ll have to do your own digging through blogs and websites. But that’s a lot easier than spending hours on a metasearch engine, yourself. The amount of money you’ll save warrants a bit of extra effort, anyways.

Some of the links featured in this story are affiliate links, and SmarterTravel may collect a commission (at no cost to you) if you shop through them. As an Amazon Associate, we earn from qualifying purchases.

The post Where to Find Premium Airfare Deals on First Class and Business Class appeared first on SmarterTravel.

With cancellations, your rights derive solely from the airlines’ contracts of carriage, plus relevant principles of general contract law. And because no federal regulations apply, those rights are not uniform but instead vary from airline to airline.

All airline contracts go to extremes to make sure you understand that, one, airlines do not guarantee schedules, and two, airlines are never responsible for consequential damages—losses you might suffer because you don’t arrive at your destination on time or at all.

But in a routine cancellation, you have two basic contractual rights on any airline, subject to minor variations: either one, a seat on your original airline’s next available flight or two, a refund of the unused portion of your ticket. Some lines go beyond those bare-bones rights. In addition, most airlines promise various forms of assistance if they cancel your flight for a reason within the line’s control, but not when they cancel the flight because of bad weather or some other force majeure factor.

Although 2023 saw the lowest flight cancellation rate in the last decade—just 1.2%—many people are still feeling the unease of the past three years of unpredictable pandemic travel.

Though your odds of being canceled are slight, you can face some real hassles if you should get caught.

Download Our Ultimate Flight-Cancellation Rights Guide

Print this handy, downloadable guide to find out what your rights are in the event of flight cancellation for thirteen major airlines.

Flight Cancellation Definition

In general, airlines define cancellation pretty much as you’d expect. Some, however, limit cancellation procedures to cases where the airline can’t get you to your destination without a delay—either a “reasonable time,” in some contracts, or a specific time, such as 90 minutes, in others.

Refunds

The almost universal policy is that regardless of cause when an airline cancels your flight, you have a right to a full refund of the remaining value of your ticket. Refunds are in the same form as ticket purchase: cash or credit to a credit card.

A few airlines go beyond this basic requirement to include a provision that if your onward connecting flight from a hub airport is canceled on an outbound trip, and you no longer want to continue the trip, the airline will return you to your original airport at no charge and refund the entire value of the ticket.

A few lines’ contracts do not specifically promise a refund, but in practice, a refund is almost always an option.

Next Available Seat

Most airline cancellation policies are built on the assumption that you really want to get you to your final destination as quickly as possible. But the extent of assistance varies. Almost all airline contracts promise to get you a seat on that airline’s next available flight to the ticketed destination at no extra cost. Lines with two or more classes generally specify a seat in the same class as ticketed, but most also say that if no seat is available in the original class, they will accommodate you in a higher class with no additional fare or in a lower class with a refund of the fare difference. A few lines specifically allow you to reroute yourself to an alternative nearby destination, but most don’t address that subject; instead, it’s negotiable. But you see substantial differences in whether an airline will try to get you a seat on another airline that can get you to your destination more quickly:

• Some airlines offer only the next available seat on their own line.
• Some offer to transfer you to another line (or ground transport) that can get you to your destination before they can get you there, but only at their “sole discretion.”
• A few lines offer transfers at your request. This provision is the remaining trace of the former near-universal Rule 240 transfer procedure widely employed before deregulation.

All airlines consider airports they serve within a multi-airport region as equivalent destinations: Getting you to Newark, for example, is equivalent to getting you to JFK. Multi-airport regions in the U.S. are Chicago (O’Hare and Midway), Dallas-Ft Worth (International and Love Field), Houston (Bush and Hobby), Los Angeles (International, Burbank, Long Beach, Ontario, Orange County), New York (JFK, Newark, LaGuardia), San Francisco (International, Oakland, San Jose), and Washington (National, Dulles, and Baltimore). Some lines also conflate Ft Lauderdale, Miami, and West Palm Beach.

Contracts generally do not treat all the possible details, one way or another. If, for example, the next available seat is on a red-eye and you don’t want to endure a red-eye, contracts generally don’t say anything about finding a later seat on a better schedule. If the next seat to your original destination is not available within a reasonable time, most lines will agree to put you on an earlier available flight to a nearby destination: Philadelphia instead of New York/Newark, for example, or San Francisco rather than Sacramento. If you decide to abort a trip entirely, most contracts do not specify a limit to how far in the future they honor the “no fare change” provision. Sometimes you can negotiate something acceptable, sometimes not.

Delay Assistance

In general, if an airline cancels your flight because of some force majeure event outside the airlines’ control, your only rights are either a refund or the next available seat to your destination. Many airlines list force majeure events in their contracts; Delta’s list is typical:

Weather conditions or acts of God; riots, civil unrest, embargoes, war, hostilities, or unsettled international conditions; strikes, work stoppages, slowdowns, lockout, or any other labor-related dispute; government regulation, demand, directive or requirement; shortages of labor, fuel, or facilities; any other condition beyond Delta’s control or any fact not reasonably foreseen by Delta.

But when cancellation is due to a problem within an airline’s control—plane change, crew shortage, and such—most lines promise to tend to your needs in the event of an extended delay in finding an available seat. Typically, they offer:

• Meal vouchers for delays of four hours or more.
• Hotel accommodation for extended delays in finding an alternative seat. Some lines specify delay times of eight hours or more or for delays of four hours or more within the period of 10:00 pm to 6:00 am; others just say “significant” time. Some lines exclude hotel accommodations for delays at your home airport; others do not address this specifically but apply the principle in practice.
• Given today’s ubiquitous smartphones, the provision in many contracts that you get a free telephone call is an amusing anachronism. But it’s there in the remote case you don’t carry a mobile phone.

The table shows specific airline-by-airline variation in key provisions. Table data are based on contracts of carriage for domestic U.S. or Canadian travel as posted online in early 2024 and are subject to change. Policies vary in their degree of specificity; in general, where the contract does not address a situation, airline policies not subject to public inspection govern. And some situations are negotiable.

Flight Cancellation Rules Outside the U.S. and Canada

The European Union mandates more extensive traveler benefits in a cancellation than U.S. lines promise in their contracts. Travelers on flights within the European Union, on flights departing from any EU/EEA airport, or on flights to an EU/EEA airport on an airline based in the EU are entitled to:

• Alternative transport, including transport on other lines. or refund, including a full refund and no-charge return to the origin where appropriate.
• Except in cases of flight cancellation due to extraordinary conditions, financial compensation if a replacement seat delays you by three hours or more of if you get a refund, ranging from 250 to 600 euros depending on flight length (most flights to/from the U.S. and Canada fall into the top category).

EU regulations are vague about meals and accommodations.

Cancellation benefits in other countries vary, but tend to follow, at a minimum, the base formula of either a refund or the airline’s next seat.

Dealing with a Flight Cancellation

There is not a single easy solution to a cancellation. In these days of high load factors, the next available seat may entail a substantial delay. But you can help yourself a bit with these tips:

• When an airline cancels a flight well before scheduled departure time, it often automatically rebooks you and notifies you by e-mail or a text to your phone. In general, if the airline’s solution is at all reasonable, take it; arranging something else is almost always a major hassle. If not, suggest your own alternative.
• With a last-minute cancellation, if you used a travel agent, contact the agency or its 24/7 backup, and have the agency arrange a substitute.
• Otherwise, get online, identify possible solutions, and present one or more solutions to the airline, either to its call center or to the agent dealing with problems on the spot, depending on circumstances. Many details unspecified in the contract are negotiable, and most agents would rather respond to a specific suggestion than start looking at all alternatives.
• If you’re involved in a cancellation outside the U.S. or Canada, ask to see a copy of the airline’s contract of carriage or equivalent customer commitment document to see what the airline does and does not promise.
• Keep your cool: The agent dealing with you at a busy airport didn’t cause the cancellation and can’t offer seats that aren’t there. Getting aggressive is likely to gain you less assistance, not more.

Consumer advocate Ed Perkins has been writing about travel for more than three decades. The founding editor of the Consumer Reports Travel Letter, he continues to inform travelers and fight consumer abuses every day at SmarterTravel.

Editor’s Note: The cancellations chart information was updated in January 2024.

The post Flight-Cancellation Rights: The Ultimate Guide appeared first on SmarterTravel.

Flight connections allow one-stop service from almost anywhere to almost anywhere else, but that process also puts you at risk of missing your connection. Here’s how to protect yourself.

Know Your Airport’s Minimum Time for Connecting Flights

Each airline sets standard minimum connecting times at each hub it serves. It can be difficult to find this information on an airline’s website, but with any connecting flights you book as a single itinerary, through either an airline’s website or a travel agency, the airline’s system automatically adjusts for minimum times at your connecting point. If you miss your ongoing flight, the airline is obligated to put you on the next available flight with no additional charges.

Some of those minimum connecting times are incredibly short for a big airport, as low as 30 minutes in some cases, and usually less than 60 minutes for domestic connections. International times are usually more than an hour, and can exceed two hours at airports with separate international and domestic terminals. Some airlines add even more time for connections involving jumbo jets.

Pad Your Schedule for Airport Connections

Keep in mind that just because your airline will sell you an itinerary with a tight connection, that doesn’t mean you should buy it. Getting off a plane and walking to a distant departure gate can easily condense a 30-minute connection into almost nothing. Even if you make it in time, the experience can be stressful and leave you with no time for things like visiting the restroom or buying a meal before your next flight.

That’s why many travelers deliberately pad their schedules by booking a longer layover than the minimum at a connecting hub. Consider allowing at least 60 to 90 minutes for a U.S. domestic connection, and at least two hours for an international connection. Airlines usually allow you four hours or more maximum connecting time.

Travelers with special needs—such as those with physical disabilities or families with small children—might need even more time when getting around a large airport. You may also want to allow for a longer connection if you’re traveling at a busy time of year (such as Thanksgiving or Labor Day weekend).

Finally, consider how likely your first flight is to be delayed. Could your itinerary be affected by snow in the winter or afternoon thunderstorms in the summer? Is your first flight on the U.S. Department of Transportation’s list of chronically delayed flights? If so, build in a little extra wiggle room.

Fly on a Single Ticket

Typically, any connecting itinerary you arrange on a single ticket conforms with whatever connecting times apply. That’s true even on tickets that involve two airlines, as long as those airlines have interline agreements. The booking systems automatically incorporate requisite times. And single tickets usually provide for checking baggage through from origin to destination, including interline transfers.

Stick to One Airline or Alliance on a Flight Connection

Where possible, book connecting flights on a single airline or on airlines that are partners in an alliance. Typically, at big hub airports, airlines try to make sure that their gates and partner gates are close together. If not, they provide inside-security people-movers or shuttles to any gates they use.

Even with a valid interline ticket, however, connecting at some big hub airports involves leaving security at one terminal and re-entering at another. And, at a few airports, a single airline may use two different terminals. Airlines should build time necessary to connect through separate terminals into the itinerary.

Avoid Two-Ticket Trips When Connecting Flights

If at all possible, avoid an itinerary consisting of two separate tickets on separate airlines. Minimum connecting times apply only to itineraries on through tickets. If you’re on two separate tickets, your first flight is delayed, and you miss a connection, the second airline treats you as a no-show; it can cancel your reservation and make you buy a new ticket for its next flight. Sometimes, you can argue your way onto a later flight without penalty, but that’s not a guarantee.

If you check baggage on a two-ticket itinerary, you almost always have to check it just to the connecting point on the first airline, exit security, claim it, haul it to the second airline’s counter, re-check it, and go through security again. Obviously, you need to allow a lot of extra time for that process.

Allow lots of extra time for your flight connection whenever you’re on a two-ticket trip. I always allow at least three hours. Four is even better.

Avoid the Last Flight Connection of the Day

One of the world’s oldest travel tips remains as valid as when it was first pronounced, probably more than 60 years ago: Avoid booking the last flight of the day out of your connecting airport. The reason is obvious. Yes, the airline has to put you on its next flight, but if your original connecting flight is the last of the day, the next flight will obviously require an overnight stay at the connecting hub and arrival a day late.

A corollary, based on the same principle, is to book a connection as early in the day as is practical. The more “next available” flights, the better your chance of arriving on the day you planned.

Pick the Right Hub for Your Flight Connection

Often you have a choice of hubs, and you can avoid some white-knuckle hours by avoiding the hubs that are most prone to delays. According to current data, the worst big U.S. hubs for delays are the three New York-area airports, Chicago O’Hare, San Francisco, and Boston Logan. The sunbelt hubs generally do better.

Unless you’re on a single airline, avoid U.S. hub airports with separate terminals that lack inside-security or “airside” people movers. The worst airports for this are Dallas Fort Worth, Chicago O’Hare, Los Angeles, and New York JFK.

In Europe, London Heathrow crops up on almost everyone’s “avoid if at all possible” hub airport lists, along with Paris de Gaulle and Frankfurt. Travelers generally prefer Amsterdam (Sky Team) and Munich (Star Alliance), along with such secondary hubs as Brussels, Copenhagen, Helsinki, Madrid, Rome, and Zurich.

Have a Baggage Plan for Your Connecting Flight

There is no one-size-fits-all “right” way to deal with baggage on connecting flights. Checked baggage can miss a tight connection or even go astray for a few days, but dragging a carry-on bag from one end of a huge terminal to another, even a carry-on bag with wheels, can slow you down and tire you. Decide for yourself which approach fits you better.

Sit Near the Front of the Plane

If you know you have a tight airport connection, try to get a seat toward the front of the cabin on your first flight. Even if you have to pay, being near the exit door can shave 5 to 10 minutes off your deplaning time—especially on larger planes.

Use Apps to Make Your Flight Connection

Download one or more apps that can help you with the airport connection process by tracking delays and posting up-to-date information on departure gates. WeatherBug (iOS | Android) will help you check the weather at your connecting hub, and FlightStats (iOS | Android) will keep you abreast of delays and flight status. If you’re worried you might have to spend the night at a connecting airport, HotelTonight (iOS | Android) could help you locate a bed. You’ll probably also want your airline’s app, too.

Direct Flights Are Still the Best Option

A nonstop or direct flight is still the best way to avoid connection problems. Figure that a connecting itinerary adds a minimum of two hours to your total trip time, and more likely three, so driving up to 200 miles to/from a different airport to catch a nonstop is often a good idea. As has been noted many times, the best way to deal with O’Hare is at 30,000 feet above it.

Editor’s note: This story was originally published in 2015. It has been updated to reflect the most current information. All of the products featured in this story were hand-selected by our travel editors. Some of the links featured in this story are affiliate links, and SmarterTravel may collect a commission (at no cost to you) if you shop through them. As an Amazon Associate, we earn from qualifying purchases.

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Popularized by airfare site Skiplaged, this hack can save you a lot of money compared to booking a ticket directly to your destination. But is it legal to do?

Why is Skiplagging Cheaper?

Why would a longer flight be cheaper than a shorter, direct one? For some destinations, there is not a lot of competition for a direct flight between two cities, making tickets expensive. However, there might be more competition on a different route with a layover in the city you want to fly to—so a longer flight going somewhere else (but connecting through your destination) could be cheaper.

For example, if you wanted to fly to Las Vegas from New York, a nonstop ticket might cost $300. But if you fly from New York to Los Angeles, with a layover in Las Vegas, the ticket price might only be $200—so you could book the flight to Los Angeles, disembark in Las Vegas, and save $100. 

Is Skiplagging Legal?

Hidden city ticketing isn’t illegal, but it is explicitly prohibited by major U.S. airlines in their contract of carriage statements. 

If the airline realizes that you are not planning on completing your entire itinerary, it can prevent you from boarding or even ban you from the airline for future flights. Earlier this year, a teenage passenger tried this trick using a ticket he bought on Skiplagged and was detained by American Airlines and denied boarding. 

What to Know Before You Buy a Hidden City Ticket

There are a lot of risks associated with buying a hidden city ticket. 

1. You can’t check a bag, as your bag will be tagged to the final destination on your itinerary.
2. Even if you fly carry-on, there is the risk that there won’t be space on the plane for your bag, and it will get checked through to the destination you’re not planning on flying to.
3. You can’t buy a round-trip ticket, as the return fare will automatically be canceled as soon as you don’t make your connecting flight.
4. The airline can deny you boarding and refuse to refund you if they figure out what you’re doing.
5. There could be a schedule change that reroutes your flight through a different connecting airport. 

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While Switzerland is considered by many to be the world champion when it comes to scenic train trips, some of the best Amtrak routes can take you to the most scenic areas the United States—with some routes some stretching into Canada.

Most Scenic Amtrak Routes in North America

This compilation is focused on scheduled Amtrak routes that operate mainly in daylight—so you won’t miss sights. These routes complete their itineraries in a single day, or in long daylight segments on an extended overnight trip.

East Coast: The Adirondack

The general consensus for the best of the scenic Amtrak routes in the east is service on the Adirondack, between New York and Montreal. The 10-hour day trip operates daily in both directions, and gives you a double-header of great views: It travels along the east bank of Hudson River between New York and Albany, where you pass the Palisades, West Point, and wooded hills. It also travels along the West bank of Lake Champlain, a popular summer activity lake-valley area nestled between the Adirondacks and the Green Mountains.

The northbound trip is daylight through the scenic areas throughout the year. The southbound trip sees more daylight in summer; in winter you hit the Hudson valley after dark. In the fall foliage season, Amtrak usually adds a dome car to the train between Albany and Montreal, which operates every other day in each direction. And if you want off before getting to Canada, you can still see all the highlights by starting or ending your trip at Rouses Point, in New York.

Elsewhere in the east, several other Amtrak one-day trains operate through scenic areas:

Empire Service: Three daily trains and between New York and Buffalo give you the Hudson Valley plus some very attractive areas of Upstate alone the Mohawk valley as soon as you get out of the heavily industrialized areas near Albany. The Lake Shore Limited New York section does this trip too, as does the Maple Leaf. And nine shorter Empire trips plus the Ethan Allen Express between Rutland and New York all run the Hudson segment, too.

The Vermonter: Service runs daily between St Albans, Vermont, and Washington, D.C.; the scenic portion between St Albans and New Haven passes through nice mountain scenery in the Berkshires and Connecticut. Daylight hours are best going northbound. You can access the North end most easily through Essex Junction, just a few miles from Burlington. Forget the New Haven-Washington segments unless you like urban landscapes.

The Pennsylvanian: This Amtrak route operates daily between Pittsburgh and New York, but the scenic areas are over the former Pennsylvania main line between Pittsburgh and Philadelphia. This trip includes the famous Horseshoe Curve; daylight viewing is best eastbound.

Lake Shore Limited, Capitol Limited, and Cardinal: Three overnight long-distance Amtrak trips to/from Chicago go through the Appalachian range during daylight hours. They carry coach seats along with sleepers for folks who want to do the full trips.

The Boston section of Lake Shore Limited between Albany and Boston includes the Berkshires in western Massachusetts along with the Mohawk valley; daylight is good in both directions. The Capitol Limited operates daily between Chicago and Washington, but the scenic area is between Pittsburgh and Washington. Daylight viewing is best eastbound, although that means a 5:20 am departure from Pittsburgh.

The Cardinal operates three days a week between Chicago and New York, but the important scenery is between Cincinnati and Washington on the former C&O main line. Daylight viewing is best eastbound. The schedule isn’t great in either direction, with 1:30 am arrival and 3:30 am departure at Cincinnati. You can get most of the good stuff beginning or ending in Charleston, or you can take the overnight to/from Chicago.

The California Zephyr

Rail enthusiasts generally rate the California Zephyr between Chicago and Emeryville (San Francisco) as the best of the Chicago-to-coast Amtrak routes. It passes daily through two different areas of top mountain scenery: Denver to Grand Junction through the Rockies, and Reno to Emeryville through the Sierras including the infamous Donner Pass. The entire three-day, two-night trip is timed for good daylight viewing through both scenic areas in both directions. The daytime run between Chicago and Omaha is forgettable, but many opt for the full journey. Again, you have a choice of comfortable coach or sleeper accommodations.

Three other long-haul train routes that span from east to west are popular with railfans:

The Empire Builder: A daily two-night, three-day trip from Chicago to Portland or Seattle, the Empire Builder skirts Glacier National Park as it passes through the northern Rockies. The Portland section adds the spectacular Columbia River Gorge. The trains are timed for daylight in the Glacier Park area, at least in summer, with eastbound schedules good all year, but the best segment is between two remote stops: Shelby and Whitefish Montana. Spokane might be a logical place to start or end the trip on the West end, but the arrival and departure times are 12:37 a.m. and 1:15 a.m. Spokane would also seem to be logical for the Portland section, but the best eastern end for the Columbia Gorge is Pasco, Washington, and the best daylight viewing is westbound. Many go for two overnights between Portland or Seattle and Minneapolis-St Paul.

The Southwest Chief: Daily service is between Chicago and Los Angeles, traces the route of the famed Super Chief and almost matches its former two-night, one-day schedule. The best scenery is between La Junta Colorado and Albuquerque, in both directions.

The Sunset Limited: Service is three times a week. It links New Orleans and Los Angeles through the bayou country between New Orleans and Houston with the best daylight viewing westbound, and West Texas and New Mexico desert and mountains between El Paso and Tucson with good daylight viewing in both directions.

West Coast: Coast Starlight

The daily Coast Starlight links Los Angeles and Seattle on a two-day, one-night itinerary, and it’s another consensus favorite. The top scenery is between Los Angeles and San Jose, a stretch formerly known as the Daylight route, where the track hugs the spectacular California Coast between Oxnard and San Luis Obispo, including some more isolated sections. Timing for daylight is good in both directions. The other daytime segment, between Klamath Falls, Oregon, and Portland crosses some nice mountain areas: It’s no match for the California Zephyr, but it makes a good bookend on the two-day trip.

Two other short West Coast Amtrak routes offer good scenic potential:

Pacific Surfliner: Multiple daily trips duplicate the Coast Starlight itinerary between San Luis Obispo and Los Angeles, and they add 11 daily runs on the coast-hugging Los Angeles-San Diego segment as well.

Amtrak Cascades: Service runs between Eugene, Oregon, through Portland and Seattle, to Vancouver, B.C., including some nice scenic spots. No train makes a through trip between Eugene and Vancouver, but five operate daily between Portland and Seattle; two extending to Eugene and two different trains run to Vancouver.

Long-Haul Land Cruises

If you’re interested in a long-haul “land cruise,” most railfans would recommend the two-night California Zephyr or the Empire Builder between Chicago and the West Coast, and the one-night Coast Starlight between Los Angeles and Seattle. They would also recommend sleeper accommodations, which include all meals, access to showers, and other first-class benefits. Sleepers are a lot more expensive than sit-up coach seats: A couple occupying a roomette on the California Zephyr for early June, for example would pay $779, compared with $276 in Coach. But if you’re a real rail freak, the sleeper is part of the whole experience. Amtrak has in the recent past offered two-for-one sleeper tickets as flash sales—which are probably more likely in the off-season, or winter.

Off-Amtrak Bonus: VIA Rail’s Canadian

And I couldn’t complete this report without mentioning North America’s premier rail land cruise: VIA Rail’s The Canadian between Toronto and Vancouver. The four-night marathon route includes spectacular mountain scenery in Alberta and British Columbia and interesting isolated country between Winnipeg and Toronto. This train operates twice weekly over the entire routes, with an additional section added on the same schedule between Edmonton and Vancouver from May to October. It sells out early, especially for summer travel. Summer fares are generally a lot higher than winter ones; check ViaRail for promotions, especially on its regular Discount Tuesdays.

Consumer advocate Ed Perkins has been writing about travel for more than three decades. The founding editor of the Consumer Reports Travel Letter, he continues to inform travelers and fight consumer abuse every day at SmarterTravel.

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What “Duty-Free” Really Means

When shopping duty-free abroad, the “duty,” or, more accurately, “tax,” that you avoid is the tax that’s in effect where the airport is located. You’re not avoiding a U.S. import duty, which is very low on most items, anyways. The main tax is usually a value-added tax (VAT), although a local import tax could be involved, depending on the location. When duty-free shopping in the U.S., the taxes you avoid are the state and local sales taxes, and/or the federal excise tax that apply to some products.

Duty-Free Items Aren’t Necessarily Cheaper

Airport duty-free shops do not price items by simply dropping the tax; they price so as to be reasonably competitive in their local area. But the shops have to bear the usual retail overhead and also pay a stiff royalty to the airport, so the markups are still high.

Choose Your Duty-Free Purchases Strategically

When you’re returning to the U.S. after a foreign trip, the best buys are generally confined to items that are subject either to a stiff U.S. excise tax or to tight manufacturers’ price controls. That means liquor, tobacco, cosmetics, and fragrances typically offer the best deal.

Duty-Free Electronics Can Be More Expensive

Although they’re often available when duty-free shopping, cameras, watches, and other electronics are almost always cheaper online via sites like Amazon, Best Buy, Costco, or Walmart, than at any duty-free shop.

You Can Shop Duty-Free On Arrival

Some countries allow arriving international travelers to use duty-free shops before leaving the airport, but the U.S. does not. Returning U.S. travelers can buy duty-free only at foreign departure airports.

Liquor is the Most Popular Duty-Free Purchase

Liquor is probably the most popular duty-free buy for U.S. travelers. TSA rules allow travelers to bring liter bottles into the country as an added carry-on even on connecting domestic flights, as long as they’re packed in tamper-evident bags—which the duty-free stores provide with your purchase.

There Are Limits on Duty-Free Purchases

Returning U.S. citizens are allowed one liter of duty-free alcohol and a maximum of either 200 cigarettes or 100 cigars from most foreign countries. Some states impose tighter restrictions on import of liquor and tobacco than the federal restrictions. Conversely, “states may allow you to bring back more than one liter, but you will have to pay any applicable Customs duty and IRT,” according to U.S. Customs and Border Protection.

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Consumer advocate Ed Perkins has been writing about travel for more than three decades. The founding editor of the Consumer Reports Travel Letter, he continues to inform travelers and fight consumer abuse every day at SmarterTravel. Some of the links featured in this story are affiliate links, and SmarterTravel may collect a commission (at no cost to you) if you shop through them.

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Passport Book vs. Passport Card

The standard passport book covers all the bases: It’s all the U.S. government requires for you to enter a foreign country and re-enter the United States on your return trip. First-time application fees total $165 (a $130 application fee and a $35 acceptance fee). Many foreign countries require nothing more for entry than a U.S. passport book, although some also require visas.

The passport card, meanwhile, is both less expensive and less flexible. The passport card can be used only to re-enter the U.S. from Canada, Mexico, the Caribbean, and Bermuda at a land border crossing or sea port-of-entry. You cannot use the passport card for international air travel, even when you re-enter the U.S. by land. The first-time fee for a passport card is $65 ($30 application fee and $35 acceptance fee).

You can get both a passport book and a passport card for $195 ($160 application fee and $35 acceptance fee).

Passport books or passport cards are both valid for 10 years after issue for adults, and five years for travelers under age 16. The State Department’s website offers complete details and an online application form.

Obviously, it’s far more useful to have a passport book vs. passport card in most cases where you plan to travel internationally. But if your international travel consists entirely of surface trips in the limited areas covered by the passport card, the card is both cheaper and a tad more convenient to carry and use versus the passport book.

Editor’s note: This story was originally published in 2016. It has been updated to reflect the most current information.

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“I’m interested in finding a complete bumper-to-bumper, ‘drop off the keys at the counter’ car rental coverage when I travel. I recently thought I had complete coverage though a credit card, but when my car suffered a small dent, the car rental company flat-out refused to document that it actually lost income from having the car rental in the shop (which took three weeks to repair a small dent). I was left with responsibility.”

This experience is uncommon, but not unique. Car rental companies desperately want you to buy their collision damage waiver, or CDW (sometimes also known as loss damage waiver, or LDW), and will go to great lengths to make you pay for even the smallest damages if you don’t. Here’s what you need to know before you shell out for car rental insurance on your next vacation.

Car Rental Insurance: What You Need to Know

The One Way to ‘Drop the Keys and Forget It’

When you buy a CDW, the rental company surrenders its rights to charge you for damage to a car rental—with a few exceptions, such as tire damage or gross negligence. (CDW terms and conditions vary by car rental company, so you’ll want to read them carefully before committing.) But otherwise, no matter how banged up the car could be, you’re off the hook: Just turn it in and be on your way. No other approach—your own insurance, your credit card, or a third-party policy—is as comprehensive or convenient. If you want that full flexibility and peace of mind, pay for CDW.

CDW Insurance Is Ridiculously Overpriced

Typically, a CDW starts at around $30 per day and can go higher. The actuarial cost to the rental company—the amount it would allocate toward a damage pool based on risk experience—is probably just a few dollars a day; the rest is theirs to keep. No wonder the agents push it so hard: It’s clearly a lot more profitable than the car rental alone.

You’ll Pay Up Front for All Damage

You can cover your major damage responsibility by relying on your own insurance, a credit card with insurance, or a third-party policy. But in all of those cases you have to pay a damage claim up front, then recover as much as you can (all of it, you hope) by filing a claim afterward. That means signing a credit card bill for hundreds or even thousands of dollars when you return the damaged car, and not knowing if you’ll get that money back.

That’s why some rental companies won’t accept rentals via debit card, or a credit card with a small limit. If you can pay the initial rental fee with a debit card, you may still need to provide a credit card to cover a possible damage claim, which would be filed before you can leave the return counter.

‘Damage’ Is More than Fixing a Dent

If you don’t buy CDW, rental companies can charge for more than just fixing the damage. They may also charge for:

• “Loss of use,” meaning the potential revenue lost while the car is out of service being fixed, even if the company had lots of other cars available. And they generally figure that daily loss at the full retail rate.
• Towing charges, if you are unable to drive the car back to the return station.
• “Diminished value,” or the potential loss of the car’s resale value (because of your damage) when the rental company disposes of it, usually within two years.
• Administrative fees associated with the claims process.

Most non-CDW car rental insurance will cover those extras. But, in some cases, coverage depends on cooperation from the rental company—and it may not be forthcoming, as our reader’s above wasn’t.

You Need General Liability Protection

You should never get behind the wheel of a car—or lawnmower, for that matter—without liability protection. But you don’t buy that from a car rental company: It usually comes with household, homeowner, or tenant insurance, and it covers far more than a car rental. And if your net worth is in six figures, you probably need an “umbrella” liability policy that covers a million dollars or more.

Car rental companies in most countries are required by law to include liability insurance. In the U.S., required coverage can be ludicrously small (usually only the minimum required by the state)—it’s usually much better in Europe. If you don’t have substantial liability insurance, you might consider buying the rental company’s offering. Still, your best bet is to make sure you’re covered 24/7 with your own insurance so you can forget about the rental company’s overpriced insurance.

Alternatives to Rental Company Collision Damage Waivers

Alternative #1: Pay with Your Existing Car Insurance

In many cases, if your regular auto insurance covers collision damage to your insured car, it also covers damage to a short-term rental. But this coverage is generally limited to driving in the U.S. and maybe Canada, and won’t cover car rentals in Mexico, Europe, or anywhere else. So, before you plan on using your own insurance, check its coverage. If it does cover rentals, you can place a claim on it. Still, you must typically pay your policy’s deductible, and any claims may cause your rates to go up.

Alternative #2: Use Credit Card Benefits

These days, most credit cards provide “free” collision coverage for car rentals, provided you use the card to secure the rental. A sample credit card benefits statement describes coverage as:

“Physical damage and/or theft of the covered rental vehicle. Valid loss-of-use charges assessed by the rental company while the damaged vehicle is being repaired and is not available for use, as substantiated in the company’s fleet utilization log. Reasonable and customary towing charges related to a covered loss to take the vehicle to the nearest qualified repair facility.”

Note that this typical Visa card’s benefits do not cover diminished value or administrative costs. A few premium credit cards offer primary collision coverage, meaning the card takes full responsibility for the payment. But coverage on most cards is secondary, meaning the card picks up only what you can’t first recover from your own insurance. And you still have to pay the rental company up front, then file for reimbursement from your card issuer.

Another gotcha in the above fine print: This card (and many others) pays for loss of use only if verified by the rental company’s log. Unfortunately, some rental companies don’t cooperate with credit card issuers in providing this type of documentation in a timely manner.

Alternative #3: Third-Party Car Rental Insurance

If you rent a car through one of the big online travel agencies (OTA) such as Expedia or Priceline, the agency normally offers you the option to buy collision coverage for around $10 a day. That coverage is provided by a third-party insurance company such as Allianz. The cost is a lot less than the rental company’s CDW, but, as with credit card coverage, if you damage the car, you have to pay up front and claim later.

Typical third-party collision coverage includes about the same contingencies as credit card coverage, but because it’s grouped with the booking you won’t have to make any other claims. You can also buy collision coverage independently: Bonzah, for example, sells coverage at around $10-$20 per day.

You should never get behind the wheel of a car—or lawnmower, for that matter—without liability protection. But you don’t buy that from a car rental company: It usually comes with household, homeowner, or tenant insurance, and it covers far more than a car rental. And if your net worth is in six figures, you probably need an “umbrella” liability policy that covers a million dollars or more.

Car rental companies in most countries are required by law to include liability insurance. In the U.S., required coverage can be ludicrously small (usually only the minimum required by the state)—it’s usually much better in Europe. If you don’t have substantial liability insurance, you might consider buying the rental company’s offering. Still, your best bet is to make sure you’re covered 24/7 with your own insurance so you can forget about the rental company’s overpriced insurance.

The Uncertainty Principle

The takeaway from all this: No alternative source of collision damage coverage—your auto insurance, your credit card, or a third party—completely isolates you from risk. Lots of travelers successfully rely on lower-cost alternatives to CDW without encountering any problems, sure. Occasionally, however, your own insurance, credit card, or third-party policy may not cover an unusual charge a rental company might impose.

If you’re unwilling to accept any risk at all, you might want to buy that overpriced CDW. For most travelers and circumstances, credit card or third-party coverage is sufficient, and primary coverage is a lot better than secondary.

Consumer advocate Ed Perkins, the founding editor of the Consumer Reports Travel Letter, has been writing about travel for more than three decades.

Editor’s note: This story was originally published in 2017. It has been updated to reflect the most current information.

The post The Truth About Car Rental Insurance You Need to Know appeared first on SmarterTravel.

I found 10 lines that qualify, listed here alphabetically, with samples of posted one-way fares. Most lines employ capacity-controlled pricing: As buses fill up, fares for remaining seats increase. Most lines also offer a variety of round-trip, multi-ride, frequent-traveler membership, student, and similar discounts. Most require reservations, and pick up and leave travelers on public-street loading zones, or sometimes at hotels.

Editors’ Note: Included fares are accurate at time of publication.

BestBus

BestBus is one of the many bus lines that operate between New York City and the Washington, D.C. area. Although most of its trips use conventional intercity buses, one or two daily trips feature “Prime” service that offers the necessary luxury mix. At least one trip operates most days nonstop between New York Penn Station and Washington-area drop off points at DuPont Circle and Union Station and three stops in suburban Virginia. The Prime fare for February starts at around $47 one-way, compared with $38-40 for the regular service; trips take four hours and more.

Amtrak offers frequent competition, with trips taking from a bit under three hours (Acela, from $155) to 3:30 hours (Northeast Regional, hovering around at $115 with fares below $100 available on specific dates).

C&J Bus Lines

C&J operates at least two daily trips, all with luxury buses, on two main routes:

• Connecting Boston with Dover, Portsmouth, and Seabrook New Hampshire. Trips take 55 minutes to Seabrook, at $13.99, to 1:30 to 2 hours to Dover at $14.99, and on average 1:15 to 1:30 to Portsmouth at $14.99.
• Connecting New York with Andover, Massachusetts as well as Seabrook and Portsmouth, New Hampshire. Trips take 4 hours to Andover, fares are $74. Trips to Seabrook take between 4:30 and 4:45 and trips to Portsmouth take roughly 5:15, fares for both are $84.

Concord Coach Lines

Concord operates several trunk routes, but offers its luxury “Plus Bus” on one daily round trip each on its route connecting New York City with Portland, Maine (6 hours, $79).

Amtrak connects New York with Portland, but a train trip requires changing trains and stations in Boston. The shortest connection for a trip in early March takes six hours and costs $84, including bus transfer between stations in Boston. Competitive air service to Portland for a similar time frame starts at $45 one way.

Dartmouth Coach

Dartmouth Coach operates luxury bus trips at least once daily with extra weekend service between New York City and Hanover/Dartmouth and Lebanon, New Hampshire. Trips take about five hours; fares start at $89. This company is affiliated with Concord Coach Lines and appears to offer a similar luxury product. Dartmouth also operates from the Boston area, but only with conventional buses.

Amtrak does not go near Dartmouth or Lebanon. Flights from New York to Lebanon start at around $134 one way, and require about four hours with a plane change at Boston.

Hampton Jitney

The Hampton Jitney operates between New York and the main eastern Long Island centers, including three to four daily luxury “Ambassador” service trips to/from Montauk, with additional trips to/from Amagansett. Montauk trips take 3:15; fares start at roughly $45.

The competition to the Hamptons is the Long Island Rail Road Montauk line. Montauk trips take 3:15 and cost $22.25 off-peak, $30.50 peak.

Red Coach

Red Coach operates a complex network linking Miami with Tallahassee while also serving key intermediate stops. Although it also operates conventional buses, Red Coach operates luxury First Class runs several times daily between Miami and Tallahassee via Orlando. Miami-Tallahassee trips take about nine and a half hours, with fares starting at $99; Orlando-Miami trips take about 4 hours with fares starting at $45.

Red Coach competes with Amtrak, Brightline, and Tri-Met between some South Florida stops, but no rail line operates to/from Tallahassee or between Atlanta and Florida. Miami-Tallahassee nonstop flight fares start at roughly $150 round trip, taking two hours nonstop or over five hours with a layover.

Tripper Bus Elite

Tripper Bus is one of the many lines that operate between New York City and the Washington DC area. The line runs between two and seven trips each day, and on most days one of those trips uses a luxury “Elite” bus. Trips run between New York City Penn Station area and stops in suburban Bethesda and  Arlington. Travel time is 4:00 hours; Elite class fares start around $60, compared with regular fares which start at $27. See “BestBus” entry for Amtrak and airline competition.

Vamoose Gold

Vamoose is yet another New York-to-Washington bus line that operates a luxury service. “Gold Bus” trips operate three to four times per day between midtown Manhattan and stops in Bethesda, Maryland, and Arlington and Lorton, Virginia. The trips take 4:00 to 4:30 hours to/from Bethesda; 4:40 to/from Arlington; and 5:00 to 5:30 to/from Lorton. Gold Bus fares start at $79, depending on time of day; regular fares start at $49. See “BestBus” entry for Amtrak and airline competition.

Vonlane

Vonlane operates an extensive network of all-luxury bus routes connecting Austin, Dallas, Fort Worth, Houston, Atlanta, and San Antonio. All stops are at city-center hotels except for Dallas, where the terminal is at a Love Field hotel. Sample fares from Houston to Fort Worth are $129; the trip takes four hours.

All Vonlane routes are serviced by multiple airlines, including Southwest. Sample nonstop airfares for Houston-Dallas in late February start at $154 one way, decreasing to under $100 for select dates in March. Amtrak operates one train daily between Oklahoma City and Fort Worth and one train daily Dallas-Austin-San Antonio. Coach fares Dallas-San Antonio start at $37 for a 10-hour trip.

Washington Deluxe

Washington Deluxe is the fourth (on my list) New York-Washington bus line that offers a deluxe option. “LUX” buses operate less than daily between New York/Penn Station and Washington/DuPont Circle. The trip takes 4:00 to 4:30; the fare starts at $35. See “BestBus” entry for Amtrak competition.

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